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Call For Papers

The ICRBCE bridges the gap between academia and industry by promoting research with practical applications. It provides a platform for professionals and researchers to share insights that drive real-world impact.

The conference focuses on Banking, encouraging applied research, case studies, and industry-driven innovations.

Authors are invited to submit papers addressing, but not limited to, the following areas:

  • Enhancing customer experience in retail banking
  • Omni-channel strategies for banks
  • Role of technology in customer service
  • Personalized banking experiences for customers
  • Customer journey mapping in banking
  • Impact of social media on banking
  • Customer feedback mechanisms in banking
  • Loyalty programs in retail banking
  • Digital transformation in customer service
  • Challenges in customer retention strategies
  • Customer experience metrics in banking
  • Innovative service delivery in retail banking
  • Customer segmentation strategies for banks
  • Impact of AI on customer interactions
  • Building trust in banking relationships
  • Customer service automation in finance
  • Future of retail banking experiences
  • Cultural considerations in banking services
  • Customer-centric banking innovations
  • Measuring customer satisfaction in banking

Evaluation

Submissions will be evaluated based on applicability, innovation, and research contribution. Accepted papers will be presented and considered for publication in relevant journals and proceedings.

Registration

Complete your registration to participate in discussions that bridge academia and industry, and gain exposure to practical insights.

Publication

Selected papers will be considered for publication platforms that support academic and industry collaboration.